SHIPPING

We continue to ship at this time, but please bear with us as deliveries are currently experiencing additional delays. 

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Delivery times are estimates and begin from the date of dispatch. We endeavor to ship your order as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. Please allow for delays during sale periods and holidays.

When placing your order, please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Delivery destinations outside of Europe, you will be responsible for paying Customs/Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order. Any delay in paying these customs fees will result in a delay of delivery of your order.

If you have any queries regarding your order or shipping, please contact us at lenaerts.sas@gmail.com and we endeavour to get back to you within 24 hours. 

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RETURNS

You may return items sold by saskia lenaerts.com/shop within 14 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received and it must also be in the original packaging with tags still attached. 

We reserve the right to refuse a return that does not comply with the above conditions.

In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify as soon as possible. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will either offer an exchange if there is a replacement available or offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered and we will arrange for return of the faulty item.

To return any item(s) from your order, e-mail us at lenaerts.sas@gmail.com with your order number and reference of the item(s) you would like to return. Our team will be in touch to provide a return form for you to complete that should be included in the package with your return as well as a shipping label.

Once your return is received, it will undergo a quality review. Please allow up to 7 days for this to be completed. Once items have passed inspection, the refund will be processed and a credit automatically applied to your original method of payment within 7-10 working days, however, this is also subject to your banks processing time.

Your are responsible for shipping costs associated with returning any item. Customs and duties costs, as well as cost of original shipment will not be refunded.

Refunds are only permitted for full price items, sale items, promotional items, showroom items and made-to-order  cannot be refunded. 

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